When you visit our website at www.grayaway.com (our "Site" or the " Grayaway Website") you may provide us with two types of information: (1) personally-identifiable information you knowingly choose to disclose that is collected on an individual basis, and (2) Site use information collected automatically as you browse our Site.
1. Personally-identifiable Information You Choose to Provide
If you purchase products on the Site, you will be asked to provide contact information (such as name, email address, street/mailing address and phone numbers), and financial information (such as credit card number).
2. Site Use Information
Our Site utilizes "cookies" and web server logs to collect information about how our Site is used. Cookies are text files placed on your hard disk by our web server to store your preferences. Cookies, by themselves, do not tell us your email address or other personally-identifiable information unless you choose to provide this information to us. However, once you choose to provide the personal information, this information may be linked to the data stored in the cookie. Cookies cannot be used to run programs or deliver viruses to your computer.
Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our Site, and the other websites visited just before and just after our Site.
We also may collect certain non-personally identifiable information (i.e. generic information that does not identify you personally) when you visit any of the web pages on our Site, such as the type of browser you are using, the type of operating system you are using, and the domain name of your Internet service provider.
The Site server may also collect internet protocol (IP) address information. Your IP address is an identifying number that is automatically assigned to your computer by your internet service provider (ISP). This number is identified and logged in our and/or our service providers' server log files whenever you visit the Site, along with the time(s) of your visit(s) and the page(s) that you visited.
We use personally-identifiable information that you provide to us for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Site, new services, and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under standards designed to safeguard the security and privacy of our customers' personally-identifiable information.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same level of protection for these electronic communications that we provide for the maintenance of information received by mail and telephone.
You do not have to provide personally-identifiable information to access or use the Site. However, to take full advantage of the Site (for example, to make purchases), you will have to furnish us with personally-identifiable information through the Site. We will only collect such information through the Site when you provide it to us voluntarily.
We will use the personally-identifiable information you provide on the Site for the purpose(s) for which you have provided such information, which may include:
Responding to Your Inquiries and Fulfilling Your Requests
For example, contact information you provide may be used to contact you when necessary and to deliver products that you order on the Site. It may also be used to verify a user’s identity. Financial information that is collected will be used to bill you for products that you order on the Site.
Communicating With You About Products And Services
We may use your personally-identifiable information to send you information about specials, new products and services, and other items that may be of interest to you. You may opt-out of receiving future communications as set forth in the Opt-Out and Managing Preferences section below.
Personalizing Your Grayaway Website Experience
We may use your personally-identifiable information to personalize your experience on the Grayaway Website, for example, by presenting products and offers that we believe may be of particular interest to you.
Sending Administrative Emails
We will not share the personally-identifiable information you provide to us with third parties without your consent except: (a) as may be required by law or as we think necessary to protect us or others from injury (e.g. in response to a court order or subpoena, in response to a law enforcement agency request or when we believe that someone is causing - or about to cause - injury to or interfere with the rights or property of another); (b) with other persons or companies with whom we contract to carry out internal Site operations or our business activities (for example, fulfilling orders for a product that you have purchased on the Site); and/or (c) with our affiliated companies, as described below.
Sharing Your Personally-identifiable Information with Affiliates
When you share personally-identifiable information with us, from time to time this information may be shared with our corporate affiliates, in accordance with this Policy. Our affiliates may use and further share this information in the same ways we do. However, if we share your personally-identifiable information with an affiliated company, we require that such company protect the information in a manner that is consistent with this Policy.
Sharing Your Personally-identifiable Information with Third Parties
Additionally, with your consent, which may be provided when you “opt in” or complete certain registration forms, we may share certain personally-identifiable contact information you provide to us with third party companies with whom we have entered strategic marketing alliances or partnerships, so that they may provide you with information about products and services that may be of interest to you. We will not share your credit card information with such companies.
If you want us to stop sharing your personal contact information with these third party companies, please email your request to our Customer Service department at email@example.com.If you have consented to have us provide your personal contact information to third party companies, you will need to communicate with them directly if you later decide that you no longer wish to receive their communications or if you wish to change any of your personally-identifiable information that has been provided to such third party.
If we do share your personally-identifiable information with a third party company, to the extent practical, we request that they protect such information in a manner that is consistent with this Policy. However, we are not responsible for and cannot control third party companies, their websites or their use of your personal information.
Use And Disclosure Of Non-Personally Identifiable Information
We sometimes use the non-personally identifiable information that we collect to improve the design and content of our Site and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze how our Site is used, as well as to offer you products, programs or services. Sometimes we share aggregate information with others, including affiliated companies and third party companies.
We are not responsible for the practices employed by websites that may be linked to or from our Site. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our Site. Please remember that your browsing and interaction on any other website, including websites which have a link from our Site, is subject to that website's own rules and policies. Please read those rules and policies before proceeding.
From time to time we may supplement information you give us with information from other sources, such as information validating your address. Thus, information we obtain through our Site may be intermingled with and used in conjunction with information obtained through sources other than the Site, including both offline and online sources.
We utilize encryption/security software designed to safeguard against unauthorized access or disclosure, accidental loss, alteration or destruction of your personal information.
How Do We Secure Information Transmissions?
When you send confidential personal credit card information to us on our Site, the secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our Site.
For that reason, we ask that you do not send confidential information such as social security or credit card numbers to us through email, unless we advise you that special security measures will be in place prior to you transmitting the information.
Despite our use of reasonable measures to protect your personal credit card and other information, no website operator can guarantee security of information transmitted over the Internet, and you transmit such information at your own risk.
Please remember that you are ultimately responsible for maintaining the secrecy of your user name, passwords and/or account information, if applicable, as well as your credit card information. If you have reason to believe that your interaction with the Site is no longer secure or has been compromised, you must notify us immediately.
We may, from time to time, make chat rooms, forums, message boards, news groups and other community tools available to you. Please remember that any information that is disclosed in these areas becomes public information for other users to view and for us to use. For example, from time to time, we may use the content you write (including your name or screen name if you post it) for promotional purposes, in email newsletters or elsewhere, and by using the Site and/or these chat rooms, forums, message boards, news groups, and other community tools, you agree that we may do so, without any obligation to you. You should exercise caution when deciding to disclose your personally-identifiable information in these areas, since anyone - not just us – may access and/or make use of publicly posted information.
If you are visiting the Site from outside of the United States, your connection will be through and to servers located in the United States. Unfortunately, we cannot accept orders to be shipped outside of United States at this time. All information you provide will be processed and maintained in our web servers and internal systems located within the United States. By using the Site, you authorize the export of personally-identifiable information to the US and its storage and use as specified above when you provide such information to us. This Policy and our legal obligations are subject to the laws of the State of New York and the United States of America, regardless of the location of any user. Any claims or complaints must be filed exclusively in the state or federal courts located in the city and state of New York, United States of America.
If you wish to update your information in our records, please email our Customer Service department at firstname.lastname@example.org.
We will not knowingly accept personally-identifiable information from anyone under 13 years old in violation of applicable laws, without consent of a parent or guardian. If you are under 13 years of age, do not send any information about yourself to us. If we discover that a child under the age of 13 has provided us with personally-identifiable information without consent of a parent or guardian, we will use commercially reasonable efforts to delete that child’s personally-identifiable information from our system. If you believe that your child under 13 has gained access to the Site without your permission, and wish to find out if your child is a member or has registered for one of our services, or wish to cancel your child's membership, you may contact us at email@example.com.
The personally-identifiable information you provide and other information we collect is considered a company asset and may be included among transferred assets if QB Labs, its parents or affiliates, or any of their assets, is acquired by a third party. We reserve the right to disclose, share and/or otherwise transfer user information, including, without limitation, personal information, in connection with a corporate merger, acquisition, consolidation, the sale of substantially all of our assets, or other fundamental corporate change, whatever form it may take.
Because our business needs may change over time, we reserve the right, at our discretion, to change, modify, add, or remove portions from this Policy at any time. Your continued use of the Site following the posting of any changes to this Policy means you accept such changes.
You may choose that your personally-identifiable information not be shared with third parties for reasons other than responding to your inquiries and fulfilling your requests. We will seek to obtain your consent at the place where the information is collected either by an "opt-in" or "opt-out" method, or by other means (such as sending to you an email). You can also opt-out of receiving communications from us (other than Administrative Emails) at the point where we request information from you. If you do not want your personally-identifiable information to be shared with third parties (other than in responding to or fulfilling your requests) or to receive email from us in the future (other than Administrative Emails), you may contact us at firstname.lastname@example.org to change your preferences. Please be aware that we will process your request as quickly as we reasonably can, but it may not be possible to update our systems immediately. In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons.
We welcome your questions, comments and concerns about privacy or about the Grayaway Website. Please send us your feedback to email@example.com.